SOLUTIONS FOR CONTACT CENTERS AND BPO
Use Case: Teleworking and help desk operations with VDI
Enable your agents to work from anywhere with clear calls and instant CRM access with virtual desktops (VDI).
Table of contents
Who is this solution for?
Help Desks
Technical support that requires remote access to diagnostic tools and tickets without delays.
Citizen Service Centers
Government services that handle massive spikes in calls for procedures or emergencies.
Remote Work Operations (Home Office)
Companies that sent their agents home and need to ensure that the home network does not compromise call security or quality.
Do you manage hundreds of simultaneous agents?
In a contact center, infrastructure is the primary working tool. Technical problems directly impact your metrics (AHT, FCR):
Operating a gas station is a high-risk technological challenge:
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Poor Voice Quality: Choppy or robotic voices (jitter/latency) that frustrate the customer and lengthen the call.
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Slow CRM: Agents who keep the customer waiting with the phrase «please wait, the system is slow.»
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Risk of Data Leakage: Remote agents accessing sensitive data from unsecured personal computers.
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Slow Deployment: Taking days to prepare computers for a new campaign or client.
Your operation, virtualized and crystal clear.
At Curiosity Cloud, we combine computing power with network optimization. We deliver Virtual Desktop Infrastructure (VDI) for your agents and a prioritized network for your voice.
Your new operating standard:
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Secure VDI: The agent doesn’t download data to their PC. They work on a virtual desktop in our cloud, where the data never leaves your control.
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VoIP Ready Network: Infrastructure with QoS (Quality of Service) that prioritizes voice packets to guarantee crystal-clear calls.
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Instant Onboarding: 50 new agents joining tomorrow? Clone their virtual desktops and have them ready in minutes, not days.
Tangible benefits for your business
- Superior Customer Experience: By eliminating latency, the conversation flows naturally. By accelerating the CRM, the agent resolves issues faster.
- Home Office Security: Secure your remote operations. Even if the agent uses an old or insecure laptop, the work environment (VDI) is isolated and protected in our cloud.
- Hardware Savings: Extend the lifespan of your agents' computers. By processing everything in the cloud, you don't need state-of-the-art equipment on every desktop.
High-Density Infrastructure
| VDI Performance | Connectivity | Elastic Scalability | CT Integration |
|---|---|---|---|
|
Escritorios virtuales optimizados para bajo consumo de ancho de banda. |
Baja latencia (<20ms) a carriers de voz principales para evitar el "delay". |
Paga por 500 escritorios en temporada alta y baja a 200 en temporada baja. |
Compatible con las principales plataformas de Contact Center (Avaya, Genesys, Issabel, 3CX). |
Control, manage and protect your cloud infrastructure
Curiosity Cloud offers advanced solutions that allow you to manage you infrastructure in a safe, efficient and scalable way.
Your benefits:
- Simplified management: An intuitive platform that allows you to work your virtual machines in a simple and efficient manner.
- 24/7 IT support: We have a team of specialists always available to help you at any point.
- Federated cloud: Resources available on multiple regions for more flexibility and regulatory compliance.
How to get started?
Fill in the contact form.
A specialist will get in touch with you.
We offer you a custom solution.
